My Account
Company Admin Settings
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FAQ
Auto-Detect Issues
The Auto-Detect Issues feature helps you proactively identify and resolve common survey problems that may negatively impact respondent experience and…
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FAQ
Company Setting for Fields on the Issues Page
The fields displayed on the Issues page are configured at the company level under Company Settings > Issue Handling > Field Names for the Excel Export…
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FAQ
Who has access to my projects?
Project Permissions allow administrators to control which users and roles can access a specific project. While most administrators have access to all…
Free Trial
General Queries
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FAQ
Browser Extension
The browser extension is essential for full functionality, as certain actions—like capturing issue-specific screenshots—can only be performed through it.
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FAQ
Survey Information
A: SurveyTester can only access information that is visible in the browser during testing. Many users/programmers configure special hidden questions to…
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FAQ
Data Location
SurveyTester data is hosted on our own hardware within a professionally managed data center in Germany and USA . We do not rely on public cloud…
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FAQ
Forgot Password or Reset Password
I forgot my password and requested a reset email, but it has not arrived.
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FAQ
Change Password
You can easily update your password from the My Account section of your SurveyTester dashboard. Just follow the steps below:
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FAQ
Installing the SurveyTester Extension
SurveyTester works directly in your browser through a browser extension. Installing it takes just a few minutes and unlocks all the testing and…
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FAQ
Project Search
You can locate projects in the project list using either keyword search or creation date filters .
Notifications, Permissions & Subscriptions
Issues
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FAQ
Creating A New Issue
The Issues feature allows testers to log, track, and review issues identified while testing a survey. Issues can be created directly from the survey…
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FAQ
Exporting Issues to Excel
Once issues are logged in SurveyTester, users have the option to export them into an Excel file for further analysis or reporting. You can either…
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FAQ
Result Filter (older version)
Result Filter allows you to narrow down the list of issues displayed under the Issues tab. By applying filters, you can quickly locate a specific issue…
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FAQ
Result Filter (newer version)
Survey Tester provides powerful filtering capabilities to help you find and analyze issues, test runs, pages, and translations. Filters can combine…
Pages & Routing
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FAQ
Dashboard showing labels in mixed languages
Why are there mixed languages on the Pages & Routing page?
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Article
Testing MaxDiff questions
SurveyTester answers MaxDiff tasks like a respondent and judges the design across all test runs: item balance, pair coverage, row rotation, with a verdict and score.
Project Details
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FAQ
Add Role / User to a Project
When no ROLES / USERS assigned to a project you will see the below -
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FAQ
Adding Multiple Markets
For projects containing multiple markets , you no longer need to manually add each parameter one by one. The system can now automatically identify…
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FAQ
Adding Multiple Languages
For projects containing multiple languages you no longer need to manually add each parameter one by one. The system can now automatically identify…
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FAQ
Project Level Survey End Pages
Survey End Page identifiers can now be configured at the project level, in addition to the identifiers inherited from the project type. This allows you…
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FAQ
Adding/Importing Multiple Markets
The system can automatically create Markets for multi ‑ market projects by extracting unique market parameters from either test survey URLs or a pasted…
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FAQ
End Page Overview in Test Cases
When configuring a test case, SurveyTester provides visibility into the end page identifiers already associated with the selected expected outcome.…
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FAQ
AI-Powered Test Case and Response Generation
SurveyTester now includes expanded AI capabilities throughout the testing workflow. These enhancements help users generate test cases faster, create…
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FAQ
Create Test Case with additional Parameters
If you have more than one parameter (e.g., device type, channel, custom routing values) to pass into the URL, you can add them manually by creating a…
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FAQ
Custom Forms, Usage and Export Forms
Forms are configurable pages that administrators can create to capture structured data within a project. They act as digital log sheets and are…
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FAQ
Export Screenshots
SurveyTester stores the HTML output from the browser and reuses this code on different physical and virtual devices during both manual and automated…
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FAQ
Estimated Length of Interview
The Estimated Length of Interview feature helps users understand how long a survey is expected to take based on completed manual and bot test runs. The…
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FAQ
How to Use Milestones
To learn more about Project Phase & Milestone , click here .
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FAQ
Multi‑Country, Multi‑Audience Project Setup
Do we need to create separate links for each market or audience? Currently, our survey programmers set up multimarket or multi‑audience projects using…
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FAQ
Project Phase & Milestone
Clients often ask how they can measure the number of iterations (back‑and‑forth review rounds) made to a survey link—from the moment the initial link…
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FAQ
Screenshots Export (Blog)
Screenshots aren't just pretty pictures—they're your QA team's best friend. They're documentation, communication tools, and proof that your survey…
SurveyBots
Test Run
Test Surveys
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FAQ
Using SurveyTester with Incognito Mode
When testing online surveys, browser state matters more than many teams realize. Cookies, local storage, cached scripts, and login sessions can all…
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How-to
Test surveys on mobile devices with device emulation
SurveyTester tests the mobile version of a survey by emulating phones and tablets in Chrome. Choose a device and orientation in Test Survey, then test as usual.
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FAQ
Using Sample with a project
Can I use Sample IDs with SurveyTester?
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FAQ
Enable Incognito mode
To enable using Survey Tester in Incognito mode, please follow the steps below.
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FAQ
Auto Answer
How does Survey Tester learn to auto-answer questions?
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FAQ
Qualtrics Test Runs Not Starting Fresh
When initiating a test run in Qualtrics, the platform may reopen a previous test session instead of starting a new one. This behavior commonly occurs…
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FAQ
SurveyBot Location
The SurveyBot Location feature allows users to select a specific geographic location when running a SurveyBot test. This helps validate survey behavior…
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FAQ
Use Personas for Generating Answers
Create responses from predefined personas with specific demographic or behavioral attributes.